Privacy policy

This policy explains what personal information Gelux Furniture Company Limited (“Gelux”, “we”, “us”) collects when you use this website or contact us about furniture, why we collect it, how long we keep it and what you can ask us to do with it.

It applies to this website, to enquiries you send us by WhatsApp, phone, email or our contact form, and to records we keep for quotations, orders, delivery and installation.

Information you give us. Your name, phone number, email address, delivery or site address, and the details of what you want built — dimensions, quantities, finishes, drawings, photographs and any notes you send with them.

Information needed for an order. For confirmed orders we also keep quotation and invoice records, agreed specifications, payment references and delivery details, as required for normal business and tax record-keeping in Tanzania.

Information stored in your browser. This website stores two small values on your own device: your chosen language (English or Kiswahili) and your answer to the cookie notice. Both live in your browser's local storage, are readable only by this site, and never reach our servers.

We do not collect payment card details through this website, and we do not run advertising or profiling trackers on it.

To answer your enquiry and prepare a quotation; to agree specifications, dimensions, materials and finishes with you in writing; to manufacture, deliver and install your furniture; to provide after-sales support; and to keep the business records we are legally required to keep.

We do not sell, rent or trade your personal information. We do not send marketing messages to people who have not asked for them.

We share only what is necessary, and only with people who need it to complete your order: our own production and installation team, and where relevant a transporter delivering to your address. Anyone acting on our behalf is expected to keep your details confidential and to use them only for your order.

We may disclose information where the law requires it — for example to a tax or regulatory authority, or where necessary to establish or defend a legal claim.

If you contact us through WhatsApp, Instagram or email, your message also passes through that provider's own systems, which are governed by that provider's privacy terms rather than ours.

Enquiries that do not become orders are kept while the conversation is live and for a reasonable period afterwards in case you return to it, then deleted.

Records for completed orders — the specification, quotation, invoice and delivery record — are kept for as long as required for warranty, accounting and tax purposes, after which they are deleted or archived.

You may ask us what information we hold about you, ask us to correct it, ask us to delete it where we are not required to keep it, or ask us to stop contacting you. Write to info@gelux.co.tz or message +255 768 639 942 and we will respond within a reasonable time.

You can clear the language and cookie-consent values this site stores at any time by clearing site data in your browser settings. Doing so simply means the notice will appear again on your next visit.

Children should not send us personal information without a parent or guardian; we do not knowingly collect information from children.

We take reasonable care to protect the information you send us and limit access to the people who need it. No transmission over the internet or a messaging app can be guaranteed completely secure, so please avoid sending sensitive documents you would not want copied.

If this policy changes we will update the date shown below. Material changes will be highlighted on this page.